Retail Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Rituals Full time

We are seeking a highly skilled Retail Operations Specialist to join our Retail Operations Team in our London Head Office.

The successful candidate will be responsible for overseeing the successful completion of projects, managed by themselves and the Retail Coordinator, as well as the coordination of local head office departments and frontline teams.

Key responsibilities include:

  • Preparation and execution of Store Opening, Relocation and Closing Project Critical paths
  • Improving operations by carrying out evaluations and proposing new ways of working
  • Leading Project calls for internal stakeholders and forming part of a team that links all departments, ensuring all are informed, aligned and up to date with responsibilities
  • Preparing and animating Kick off calls with the frontline teams, area managers and store managers to present the full project schedule
  • Ordering all necessary Styling, Merchandising and Communication materials
  • Preparing stock orders and liaising with Shop Replenishment and Shop Logistics to ensure satisfactory fulfilment
  • Setting up accounts with all necessary external partners
  • Leading set up/pack up days in store to ensure VM and Back of House standards
  • Providing training where necessary to ensure store operations are in line with policies and procedures set out in the Shop Rituals
  • Tracking and following up all items on the snagging list
  • Carrying out follow up calls with the team to review Supply, Logistics and other Operational topics
  • Supporting the Retail Operations team outside of Opening, Closing and relocation projects

Requirements:

  • Project Management skills
  • Strong numerical and analytical skills
  • Influencing and communication skills across all levels
  • The capacity to establish credibility and authority quickly

Competencies and Personal Attributes:

  • Excellent communication skills both externally and at all levels in the company, both written and verbal
  • Structured and process driven
  • Attention to detail is a must
  • Enthusiastic, self-confident, and self-motivated
  • Willing to adapt and take on new challenges and driven to continually improve
  • Advanced IT skills, particularly in Excel as well as an ability to learn new systems rapidly

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