Supply Chain Director

3 weeks ago

London, Greater London, United Kingdom Shiseido Full time

Supply Chain Director UKI

The Supply Chain Director leads on all end-to-end supply chain operation processes in the UK&I to drive excellent consumer-focused execution. You will take responsibility for ensuring all customer requirements are met from stock availability to compliant on-time, in-full delivery.

As part of the UKI leadership team, you will provide commercial recommendations and present data-driven solutions to support business decisions. You will be an expert in the S&OP process, leading demand and forecasting, working closely with Commercial and Finance teams.

Key responsibilities include:

  • Full accountability for local demand planning across Shiseido UKI brands
  • Lead local S&OP process ensuring reconciliation between sales and demand forecasts for appropriate stock planning
  • Focus on forecast accuracy improvement and alignment of the demand plan to budget
  • Ensure the appropriate level of demand is forecasted for the UK&I by driving the monthly demand review process with the Commercial and Finance teams, and the Warehouse team
  • Oversee the end-to-end order management process and team ensuring accuracy and timeliness
  • Develop, monitor, and communicate supply chain KPIs, including Availability, OTIF, customer non-compliances, complaints, forecast accuracy, and retail sales performance
  • Provide data for commercial decision making on prioritization of product when challenges occur
  • Manage supply chain budget, as well as indirectly impacting the wider UK&I revenue budget by contributing to forecasting and influencing budget allocation in other areas, such as marketing spend
  • Identify supply chain improvement projects and actively contribute from project conception and implementation to project review
  • Ensure new customer requirements/new channels/new customers/new brands are adequately communicated to warehouse and systematically controlled to prevent delays and non-conformances, ensuring excellent execution
  • Manage and optimize logistics operations, including transportation, warehousing, and distribution, to ensure efficient movement of goods while minimizing costs
  • Responsible for negotiation and management of logistics and 3PL contracts

Requirements include:

  • Demand and Supply Planning Experience
  • Proven customer delivery focus
  • Experience in dealing with the complexities of multiple brands, within a matrix organization
  • Experience in leading collaborations across sales and marketing teams, and delivering effective planning with retail partners/customers
  • Previous experience in integrating new customers, channels, or brands
  • SAP experience
  • Experience of working with third-party warehouses

We offer a range of benefits, including:

  • 26 days holiday + bank holidays + your birthday day off
  • Holiday buy - up to 5 days
  • Generous contributory pension scheme - match up to 8%
  • Annual performance-related bonus
  • Private medical insurance with Vitality
  • Enhanced parental allowance
  • Generous product allocation & discount
  • Life Assurance up to x4 your salary
  • Flexible Friday finish
  • Flexible & hybrid working
  • Wellbeing programmes
  • Annual performance and development reviews so you know your career is going in the right direction

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