Sales Associate
1 month ago
Moss is a leading menswear brand that has been a benchmark for quality and style for over 170 years. We are a brand that is driven by a passion for crafting exceptional clothing that not only makes our customers look and feel great but also reflects their individuality.
Job Title: Sales Associate - Brand ExpertKey Responsibilities:- Customer Experience: Deliver exceptional customer service and ensure that every customer has a positive and memorable experience when interacting with our brand.
- Product Knowledge: Develop strong product knowledge of all our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and utilize this knowledge to tailor the customer experience.
- Sales and Service Goals: Strive for high productivity and maximize sales and services goals, contributing significantly to our business KPIs.
- Store Performance: Identify opportunities to improve store performance and provide the best customer experience, taking into account feedback from Feefo and Mystery Shops.
- Teamwork: Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock and cash control procedures to minimize cash loss and stock loss.
- Technical Skills: Basic product knowledge, POS systems, and familiarity with cash tills, credit card processing, and inventory management systems.
- Personal Attributes: A strong sense of style, resilience, efficient time management, and outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers.
- Employee Benefits: 70% discount across all our stores, Team Reward Pay Scheme, Refer a Friend scheme, Season Ticket Loan, Cycle to Work Scheme, Discounted Gym Membership, Life Insurance, Ongoing Development, and Access to Moss Learning.
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