Sales Associate

23 hours ago


Tunbridge Wells, Kent, United Kingdom Moss Full time
About Moss

Moss is a leading menswear brand that has been a benchmark for quality and style for over 170 years. We are a brand that is driven by a passion for crafting exceptional clothing that not only makes our customers look and feel great but also reflects their individuality.

Job Title: Sales Associate - Brand ExpertKey Responsibilities:
  • Customer Experience: Deliver exceptional customer service and ensure that every customer has a positive and memorable experience when interacting with our brand.
  • Product Knowledge: Develop strong product knowledge of all our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and utilize this knowledge to tailor the customer experience.
  • Sales and Service Goals: Strive for high productivity and maximize sales and services goals, contributing significantly to our business KPIs.
  • Store Performance: Identify opportunities to improve store performance and provide the best customer experience, taking into account feedback from Feefo and Mystery Shops.
  • Teamwork: Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock and cash control procedures to minimize cash loss and stock loss.
Requirements:
  • Technical Skills: Basic product knowledge, POS systems, and familiarity with cash tills, credit card processing, and inventory management systems.
  • Personal Attributes: A strong sense of style, resilience, efficient time management, and outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers.
Why Work at Moss?
  • Employee Benefits: 70% discount across all our stores, Team Reward Pay Scheme, Refer a Friend scheme, Season Ticket Loan, Cycle to Work Scheme, Discounted Gym Membership, Life Insurance, Ongoing Development, and Access to Moss Learning.

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