IT Support Specialist
4 weeks ago
Job Title: Junior IT Support Analyst
Location: Bangor
Job Type: Full-time
About Us: Wilson Nesbitt is a forward-thinking law firm in Northern Ireland, offering a wide range of legal services.
Job Description:
We are seeking a Junior IT Support Analyst to join our innovative and collaborative IT department. As a Junior IT Support Analyst, you will provide support to the firm on a range of IT hardware, software, and network-related issues. You will log service desk tickets, handle user queries, and diagnose/deliver solutions to basic-level issues.
Key Responsibilities:
- Provide support on IT hardware, software, and network-related issues
- Log service desk tickets and handle user queries
- Diagnose and deliver solutions to basic-level issues
- Liaise and communicate with team members to resolve/escalate complex issues
- Build knowledge of firm IT systems to improve capability to support and provide guidance to colleagues
- Complete routine support tasks and processes in relation to IT support services
- Liaise with third-party suppliers to address service issues or requests
- Uphold firm security standards and policies
Requirements:
- Experience of providing first-line technical support (desirable but not essential)
- Understanding of cloud services such as Office 365 and Azure (training will be provided)
- Familiarity with Microsoft Office applications
- Passion for IT and customer service, with a strategic mindset and a drive for performance
- Great communication skills and confidence in talking to colleagues and suppliers
What We Offer:
- Comprehensive training and experience
- Career and salary progression opportunities
About the Role: This is an exciting opportunity to develop a rewarding career in legal technology. If you are passionate about IT and customer service, and have a keen interest in technology, we encourage you to apply.
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