IT Support Specialist

4 weeks ago


Bangor, United Kingdom Wilson Nesbitt Full time

Job Title: Junior IT Support Analyst

Location: Bangor

Job Type: Full-time

About Us: Wilson Nesbitt is a forward-thinking law firm in Northern Ireland, offering a wide range of legal services.

Job Description:

We are seeking a Junior IT Support Analyst to join our innovative and collaborative IT department. As a Junior IT Support Analyst, you will provide support to the firm on a range of IT hardware, software, and network-related issues. You will log service desk tickets, handle user queries, and diagnose/deliver solutions to basic-level issues.

Key Responsibilities:

  • Provide support on IT hardware, software, and network-related issues
  • Log service desk tickets and handle user queries
  • Diagnose and deliver solutions to basic-level issues
  • Liaise and communicate with team members to resolve/escalate complex issues
  • Build knowledge of firm IT systems to improve capability to support and provide guidance to colleagues
  • Complete routine support tasks and processes in relation to IT support services
  • Liaise with third-party suppliers to address service issues or requests
  • Uphold firm security standards and policies

Requirements:

  • Experience of providing first-line technical support (desirable but not essential)
  • Understanding of cloud services such as Office 365 and Azure (training will be provided)
  • Familiarity with Microsoft Office applications
  • Passion for IT and customer service, with a strategic mindset and a drive for performance
  • Great communication skills and confidence in talking to colleagues and suppliers

What We Offer:

  • Comprehensive training and experience
  • Career and salary progression opportunities

About the Role: This is an exciting opportunity to develop a rewarding career in legal technology. If you are passionate about IT and customer service, and have a keen interest in technology, we encourage you to apply.



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