Field Service Coordinator Lead

2 weeks ago


Bradford, Bradford, United Kingdom CV-Library Full time

Key Responsibilities:

  • Manage Workloads: Oversee reactive, planned, and commissioning workloads for the field service team.
  • Customer Enquiries: Handle inbound and outbound customer inquiries, ensuring that customer expectations are managed and addressed in a timely manner.
  • General Administration: Provide general departmental administration support, including processing engineer timesheets and issuing RAMs (Risk Assessment Method Statements).
  • Warranty Processing: Handle warranty processing and collaborate with other departments to support warranty-related tasks.
  • Engineer Scheduling: Review and manage engineer schedules, work reports, and parts requirements. Provide quotations and schedule follow-up visits as necessary.
  • Customer Communication: Proactively advise customers on routine maintenance requirements and follow up on outstanding issues. Deal with customer complaints and escalate issues when necessary.
  • Internal and External Reporting: Compile and present reports for both internal teams and external customers.
  • Liaise with Suppliers and Warehouse: Coordinate with suppliers, internal spares teams, and the warehouse to ensure parts are delivered ahead of scheduled engineer visits.


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