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Cosmetics Retail Store Manager

1 month ago

London, Greater London, United Kingdom MAC Full time

Store Manager - Cosmetics

We are seeking a highly skilled and experienced Store Manager to lead our cosmetics retail team in Carnaby Street, London. As a Store Manager, you will be responsible for creating and executing a business plan to drive sales, customer service, and operational targets. You will have total accountability for recruiting and retaining customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is at the heart of our business, and as a Store Manager, you will bring this to life through your flair for business planning and leading a high-performance team. You will also be accountable for the smooth running of the store and ensuring all team members are aligned with the Brand vision. The Store Manager role requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Key Responsibilities

  • Develop and execute a business plan to drive sales, customer service, and operational targets
  • Lead and manage a high-performing team to achieve sales and customer service targets
  • Recruit and retain customers through strategic targeting and exceptional customer relationship management
  • Ensure the smooth running of the store and alignment with the Brand vision
  • Coach and inspire team members to develop and exceed their KPIs

Requirements

  • Proven retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

Benefits

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering