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Frontline Technology Support Specialist

2 months ago

Petersfield, Hampshire, United Kingdom SSE Enterprise Full time
About the Role

We are seeking a highly skilled Frontline Technology Support Specialist to join our team at SSE Enterprise. As a key member of our Frontline Technology team, you will play a crucial role in the adoption and embedment of new technology for our operational workers.

Key Responsibilities
  • Upskill and coach others in mobile technology and applications, ensuring new technology is embedded into operational teams.
  • Establish and facilitate weekly support clinics in depots to ensure workers have a reliable and consistent method of boots on the ground support.
  • Establish and maintain highly effective relationships with teams across Distribution and IT TD&D.
  • Collaborate closely with the Frontline Technology Leads to have visibility and understanding of existing and future deliverables within the Technology Road Map.
  • Build a Technology Community in the region to enable peer to peer support – cascading of communications and capturing/escalating/resolving of issues.
Requirements
  • Excellent communication skills, using Microsoft 365 applications & a natural flair for forging relationships with key stakeholders at all levels.
  • Soft skills, with the ability to develop and coach less experienced employees.
  • Experience in mobile technology hardware (phones and tablets) and digital applications.
  • Experience in PowerApp development is advantageous, but not essential.
  • Due to requirement to travel between sites, a full and current UK driving license is a requirement.
About Our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE.