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Customer Account Manager
2 months ago
Job Summary:
We are seeking a highly skilled Customer Account Manager to join our team at Navartis. As a Customer Account Manager, you will be responsible for driving business growth and delivering exceptional customer service to our clients in the advanced engineering solutions sector.
Key Responsibilities:
- Lead and execute account management and development activities to drive business growth and customer satisfaction.
- Navigate complex global organizations, building and nurturing relationships at all levels.
- Lead, manage, and resolve commercial, supply, and engineering challenges to deliver mutually beneficial solutions.
- Support negotiation of terms of business with customers.
- Strategically position the company as a world-leading best-in-class sustainable supplier.
- Manage new enquiries, feasibility, quotation, and successful order intake.
- Contract review of all incoming purchase orders.
- Identify potential new growth and customer opportunities.
- Set up meetings between new company's practice leaders/principals.
- Review and identify potential trade shows and exhibitions for which to visit and exhibit.
- Manage existing business accounts and relationships.
Key Requirements:
- Knowledge and experience of sales, pricing, and business models.
- Ability to demonstrate success in performing against revenue targets.
- Proven ability to influence internal stakeholders at all levels and strong ability to build relationships.
- Full understanding of sales and cost analysis, including tracking key account metrics, forecasting sales, and target analysis.
- Excellent interpersonal skills, with the confidence to approach people at all levels.
- Ability to work within set budgets, expectations, and delivery of results.
- Excellent Microsoft Excel knowledge and ability to use all Microsoft-based packages.
- Commercial and business acumen.
Package on Offer:
- Salary £45,000 - £50,000
- 31 days per annum, incorporating fixed holidays to cover Bank holidays and Christmas shutdown.
- Healthcare Cash plan
- Company Pension
- 39 hour working week
- 7.45am - 5pm Mon to Thurs & 7.45am - 1pm on Friday
- Mileage covered
- Hybrid working
