Lift Industry Technical Support Specialist
5 days ago
We are seeking an experienced Lift Industry Technical Support Specialist to join our team at Stannah Group. The successful candidate will be instrumental in driving operational excellence and enhancing the customer experience.
The role involves analyzing performance data, identifying areas for improvement, and collaborating with engineering teams to boost technical skills and service delivery. This is a fantastic opportunity to work closely with the Reliability Engineer and contribute to establishing a review and prioritisation process by analysing trends and customer data.
- Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) rates and reduce repeat calls.
- Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
The ideal candidate will have proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs. Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement is also essential.
Key Requirements:- Proven success in providing technical analysis and support within the lift industry.
- Strong ability to lead technical improvement initiatives.
- Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
In return, we offer a market-aligned salary of £45,000-£60,000 per year, paid on a monthly basis. Additional benefits include a profit share bonus scheme, 25 days holiday, plus bank holidays, and a pension scheme with matched contribution/salary sacrifice.
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Lift Industry Specialist
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London, Greater London, United Kingdom Stannah Group Full timeJob Title: Lift Industry SpecialistAbout the Role:We are seeking an experienced Lift Industry Specialist to join our team as a Technical Support Technician. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.In this role, you will be instrumental in developing and executing a national improvement...
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