Lift Industry Specialist

5 days ago


London, Greater London, United Kingdom Stannah Group Full time
Job Title: Lift Industry Specialist

About the Role:
We are seeking an experienced Lift Industry Specialist to join our team as a Technical Support Technician. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.

In this role, you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents. You will work closely with the Reliability Engineer to analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.

Main Responsibilities:
- Assist in identifying and targeting underperforming assets to improve FTF and reduce repeat calls.
- Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
- Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
- Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
- Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
- Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.

Requirements:
- Proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs.
- Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
- Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
- Professional or technical qualifications required; NVQ 4 in Lift Engineering.

Salary and Benefits:
This is a competitive salary of £45,000 per annum, paid monthly. Additional benefits include profit share bonus scheme, 25 days holiday plus bank holidays, pension scheme, simplyhealth cash plan, life assurance scheme, long service award scheme, company vehicle, and enhanced maternity and paternity provision.

About Us:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. We are an equal opportunities employer and welcome applications from candidates of all backgrounds, identities, and abilities.

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