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Regional Operations Specialist
2 months ago
Job Summary
The Regional Operations Specialist will provide support, guidance, direction, and oversight from a wellness perspective at communities to sustain continuity of standards until a replacement can be identified. This position will also perform audits and monitor systems to ensure standards are being met.
Key Responsibilities
- Act as the community Wellness Director or Wellness Administrator during a vacancy
- Conduct resident assessments/service plans
- Oversee and monitor resident care to ensure quality standards are maintained
- Review and process physician orders utilizing eMAR in conjunction with pharmacy support
- Verify resident ADL schedules are developed and executed when there is a vacancy
- Collaborate with Human Resources when addressing employee performance concerns
- Support the training and development of care team members
- Coordinate and communicate with home office team to ensure smooth transition of outgoing and incoming community team members
- Promote a positive work environment and encourages collaboration, teamwork, and effective communication with members of the team
- Conduct monthly audits to ensure compliance with company policies and programs, regulatory agencies and standards
- Support wellness leaders with ongoing training
- Perform any other duties as requested within the scope of responsibility and requirements of the job
Requirements
- Degree in healthcare or related field
- Required Travel 70%
- Experience in Senior Living/Independent Living
- A minimum of three years of management experience
- Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software
Skills and Qualities
- Deep Devotion: Demonstrated ability to develop caring relationships with direct reports
- Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision
- High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble
- Motivates Others: Creates an environment where employees can be their Best Version
- Decisive: Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively
- Collaborator: Easily gains trust and support of peers; seen as a team player
