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Operations Oversight Manager
2 months ago
MB&G Insurance is a well-established business with a team of specialists in each department. We are now seeking an experienced Operations Oversight Manager to help drive the business forward.
Job SummaryWe are looking for a highly skilled and experienced Operations Oversight Manager to join our team. The successful candidate will have a strong background in operations management, with a proven track record of driving business growth and improving customer experience.
Key Responsibilities- Developing the Culture: The emphasis has now moved from data processing and management to enhancing the customer experience. This means developing the culture so that customers get, and understand, a fair outcome, in line with the FCA, Customer duty requirements, and the commercial expectations of the business.
- Project-Based Skills: It will involve developing the culture of the firm, applying project-based skills within the team, and understanding how to demonstrate resulting achievements through effective use of KPIs.
- Financial and Commercial Literacy: The successful candidate will have worked in a hands-on management role, and ideally have good practical insurance knowledge and financial understanding.
- Customer Service Champion: You'll be a customer service champion, experienced in leading a culture of service quality, whilst ensuring cost-effectiveness for customers and shareholders.
- Commercial Acumen: Strong commercial acumen is required, with some experience or knowledge of pricing and commercial modelling to create a healthy understanding of our partnerships, present and future.
- Financial and commercial literacy with the ability to understand financial data and reports to base decisions and business recommendations.
- A customer service champion, experienced in leading a culture of service quality, whilst ensuring cost-effectiveness for customers and shareholders.
- Strong commercial acumen, with some experience or knowledge of pricing and commercial modelling.
- Office-based with WFH options passed probation.
- Full-time, Monday – Friday.
