Senior Operations Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COREcruitment Ltd Full time
Senior Area Manager Job Description

We are seeking an experienced Senior Area Manager to lead a portfolio of restaurants across the Northeast region. This is an exciting opportunity for a dynamic and driven individual to oversee multiple sites, ensuring operational excellence, team performance, and the consistent delivery of exceptional customer experiences.

Key Responsibilities:
  • Lead and manage the operations of multiple fast-food outlets within the designated region, driving profitability, customer satisfaction, and adherence to brand standards.
  • Coach, mentor, and inspire restaurant managers to reach their full potential while maintaining a positive and productive work environment.
  • Monitor and analyse performance metrics, including sales, labour costs, and food quality, to identify areas for improvement and implement strategic action plans.
  • Collaborate with senior leadership to execute regional growth strategies and contribute to broader business objectives.
  • Ensure compliance with company policies, health and safety regulations, and industry standards at all times.
  • Oversee the recruitment, training, and development of management teams, fostering a culture of continuous improvement and high performance.
  • Champion customer service excellence and lead initiatives to enhance the overall guest experience across all locations.
Requirements:
  • 4+ years of multi-site management experience within the quick-service restaurant (QSR) or fast-food sector, with a proven track record of operational success.
  • Strong leadership and communication skills, with the ability to inspire and drive teams towards achieving business goals.
  • Demonstrated experience in managing budgets, P&L, and other financial metrics to optimize profitability.
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining a hands-on approach to problem-solving.
  • Willingness to travel extensively within the region to provide close oversight and support for all sites.


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