Customer Service Ambassador

5 days ago


Selby, North Yorkshire, United Kingdom WHSmith Full time

Job Overview

We are seeking a highly motivated and customer-focused Counter Assistant to join our team at WHSmith in Selby Post Office.

About the Role

This is a permanent full-time/part-time position working flexible hours, including some Saturdays. As a Counter Assistant, you will be responsible for delivering exceptional customer service, managing queues, and ensuring customers can access the services they need quickly and simply.

Your Key Responsibilities

  • Demonstrate a passion for customers and provide an exceptional experience in store
  • Confidently communicate with the team and adapt to meet company requirements and goals
  • Motivated to achieve fantastic results and standards
  • Meet high standards of governance and attention to detail

What We Offer

In addition to your salary, pension scheme, paid annual leave, and employee discounts, we reward our teams with a range of deals from retail partners that help you save money and make memories. Our Employee Assistance Programme supports your wellbeing, whether physical, mental, or financial.

Our Company Culture

WHSmith have occupied our place as the Hub of the High Street and in our customers' hearts for years. We work hard to make customer and colleague journeys in life possible, marking milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores. We are proud to be an inclusive employer, welcoming colleagues to be themselves with us.

Requirements

You must have a passion for delivering exceptional customer service and be able to work flexibly, including some Saturdays. A positive attitude, motivation to achieve results, and ability to adapt to company requirements are essential.

Working Conditions

This role is based in our Selby Post Office store, operating on a flexible shift pattern. You will be working in a fast-paced environment, interacting with customers, and handling cash transactions. It's essential to have excellent communication skills, a friendly demeanor, and the ability to work under pressure.

Benefits

We offer a competitive salary up to £21,000, depending on experience, plus benefits such as pension scheme, paid annual leave, and employee discounts. You will also receive training and development opportunities to enhance your skills and career progression.



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