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Retail Operations Manager

2 months ago

Newbury, West Berkshire, United Kingdom Talent Finder Full time
{"title": "Shop Manager", "description": "Key Responsibilities

As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, line managing, and supporting shop volunteers to maximize sales and revenue for participating charities.

You will communicate and work effectively with other shop managers to ensure day-to-day operations are met, meet sales targets, and increase sales and profit for the shop.

You will also manage the set-up processes of the shop, including processing deliveries and reporting discrepancies, discuss layout with the Regional Manager, and manage stock levels.

Additionally, you will set up the EPOS system, train volunteers, and be responsible for cash handling, reconciling EPOS, and banking procedures.

You will identify volunteer recruitment needs, action recruitment campaigns in discussion with the Regional Manager, and cover shifts in the absence of volunteers.

Support the marketing team with activities to raise the profile of the shop and organization in the local community, and take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.

Finally, you will offer exceptional customer service to protect the brand and reputation of Cards for Good Causes and support any other tasks that support the day-to-day running of the shop and team.

Requirements
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximize all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values
", "lang_code": "en-US"}