IT Support Professional

1 week ago


Hyde, United Kingdom Baltic Apprenticeships Full time
Unlock Your Potential

At Baltic Apprenticeships, we're seeking a highly motivated and enthusiastic individual to join our dynamic team as an IT Support Professional. As an integral part of our team, you'll play a crucial role in supporting our robust IT infrastructure, ensuring seamless connectivity and communication for our clients. With hands-on experience and expert guidance, you'll develop valuable skills in troubleshooting, network management, and customer support.

Our apprenticeship program offers a comprehensive learning experience, combining theoretical knowledge with practical application. You'll work closely with our skilled team, learning from experienced professionals who will guide you every step of the way. With our support, you'll gain the confidence and expertise needed to succeed in the fast-paced world of IT.

The ideal candidate will possess excellent problem-solving skills, a keen eye for detail, and a passion for technology. If you're eager to learn, thrive in a dynamic environment, and are committed to delivering exceptional service, we encourage you to apply.

About the Role:
Support Telephone Systems and maintenance
Assist with the installation, integration, testing, and maintenance of network and telecommunications infrastructure LAN, WAN, VPN, VoIP, Call Centre, and Telephone systems ensuring all quality, asset management, and configuration management processes are followed.
Provide support for the configuration of network switches, routers, and firewalls to ensure business demands are met while maintaining a secure environment.
Install, support, and service business customers
Handle telephone calls and emails from clients and create support incidents as needed
Provide 1st line support to clients via telephone, email, and remote working
Provide onsite support to clients
Identify areas for improvement within support to improve service delivery to clients
Strive to improve communication both internally and with clients
Additional duties as deemed appropriate to the role and business needs
Salary: £18,000 per annum, paid weekly, providing a competitive salary for your hard work and dedication.
Benefits include 42 hours per week, Monday to Friday, 25 days of annual leave, annual pay reviews, yearly bonus, Deliveroo lunch every Friday, and opportunities for career progression within the company.

Your Training with Us:
This apprenticeship offers you the skills, qualification, and experience needed to immerse yourself in the fast-moving world of IT. With Net-Serve's support, you'll become a highly skilled IT Support Technician, ready to tackle any challenge.

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