Payroll Advisor

3 weeks ago


Manchester, United Kingdom THE CHARALLE GROUP Full time

Job Title: Payroll Advisor

Job Summary: We are seeking a skilled Payroll Advisor to join our team at THE CHARALLE GROUP. As a Payroll Advisor, you will be responsible for providing payroll support to our clients, communicating with them, and delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.

Key Responsibilities:

  • Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
  • Owning and taking responsibility for the client journey, always ensuring service excellence.
  • Answering client queries about their Payroll systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
  • Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
  • Using the CRM to record details of all client interactions.
  • Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
  • Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
  • Conducting account client reviews.
  • Raising system bugs and improvement ideas with technical support.
  • Knowledge sharing with peers to create a team of payroll experts.
  • Coach and mentor Payroll Assistants, helping them become payroll system subject matter experts.
  • Working closely with payroll processors (based in India).
  • Sharing ideas to help improve processes.
  • Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
  • Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.

Requirements:

  • Previous experience working in Payroll, at Administrator or Advisor level.
  • CIPP or equivalent qualifications are desirable.
  • Excellent ability in building positive customer relationships.
  • Excellent interpersonal and communication skills.
  • HR expertise or alternate platforms (desirable).
  • Experience of operating within an outsourcing service provider (desirable).
  • Eager to learn and develop.
  • Great coaching and mentoring skills.


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