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Claims Specialist

1 month ago

Bristol, Bristol, United Kingdom Howden Group Holdings Full time

At Howden Group Holdings, we're on the hunt for a talented Claims Handler to join our team in Bristol. As a Claims Handler, you'll play a crucial role in supporting our Claims Executives to provide exceptional service to our clients. Your primary responsibility will be to manage a portfolio of claims on an end-to-end basis, ensuring that all new claims are monitored and handled within our service level agreement.

Key Responsibilities:

  • Dealing with phone calls and post advising of claims
  • First Notice of Loss (FNOL) registration
  • FNOL management
  • Diary and report maintenance
  • Matching of all post/diary entries
  • Ensuring that the Claims Manager is fully aware of all issues or complaints
  • Ensuring that full compliance of our standards is maintained at all times
  • Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times
  • Ensure compliance with the General Data Protection Regulations
  • Ensure all records and communications with clients are accurately recorded and filed in the correct manner

Requirements:

  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Minimum of 2 years claims experience, ideally in motor, property, or liability
  • Previous experience working for a brokerage is essential
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points

Our Culture:

We're a people-first business, and our employee-ownership model sets us apart in the market. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. We're driven to think bigger and empowered to challenge convention.

Diversity & Inclusion:

We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.