Senior Operations Manager
1 month ago
Job Title: Deputy General Manager
We are seeking a highly skilled and experienced Deputy General Manager to join our team at Hospitality Staffing UK. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operations of our hotel, adhering to our brand standards and exceptional customer service expectations.
Key Responsibilities:
- Oversee the smooth day-to-day running of all hotel operations.
- Be accountable for all departments, with a particular focus on food and beverage and banqueting.
- Utilise comprehensive knowledge of food & beverage to increase sales and improve service quality.
- Actively participate in the operational management of the business at all times.
- Monitor and promptly address guest feedback and complaints, striving to resolve issues before they escalate.
- Ensure team members perform their roles effectively, providing assistance and motivation as required.
- Meticulously plan all aspects of the business, staying well-informed about upcoming events.
- Maximise revenue opportunities while maintaining an efficient cost program to meet budgeted sales and profit targets.
- Provide full support to the General Manager in the development and success of the business, and assume leadership responsibilities when the General Manager is absent.
- Engage with both staff and guests, delivering a consistently high level of guest care.
About Us:
Hospitality Staffing UK is a leading provider of hospitality recruitment services. We are committed to delivering exceptional customer service and providing our clients with the highest quality candidates.
Requirements:
- An outgoing and professional personality, leading by example.
- A hands-on approach, displaying dedication and hard work.
- Strong commercial knowledge and extensive experience in hotel operations, including food and beverage, weddings, events and accommodation.
- Excellent leadership skills, with the ability to inspire and motivate the team.
- Outstanding communication skills, even in stressful situations.
- Effective decision-making abilities in a fast-paced environment.
- Capable of working with limited supervision and leading a high-energy, bustling venue.
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