Senior Support Lead

1 week ago


Manchester, United Kingdom The Portfolio Group Full time

The Portfolio Group is an award-winning HR Software provider based in Manchester. We are recruiting a Senior Support Lead to join our team and help us drive a significant increase in client usage of our UKI web and mobile products.

The successful candidate will work closely with stakeholders in Sales and Service to continuously improve client retention. With a focus on reducing client cancellations and complaints, you will analyse themes and trends data to make recommendations for improvement.

We offer a competitive salary of around £70,000 - £90,000 per year, depending on experience. If you have excellent analytical skills and a passion for driving business growth, please apply.

Requirements:
  1. Strong analytical and problem-solving skills
  2. Ability to work closely with cross-functional teams


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