Air Conditioning Technical Service Manager

2 days ago


Washington, Sunderland, United Kingdom Randstad Staffing Full time

Randstad Staffing is seeking a seasoned Technical Service Manager to join our team on a long-term contract based in Durham. This pivotal role will be instrumental in the success and growth of businesses/services, reporting directly to the Contract Manager.

Key Responsibilities:
  1. Oversee the site team, ensuring adherence to company procedures and policies.
  2. Ensure the efficient operation, maintenance, and repair of the site's M&E Plant and Equipment, Building Fabric, Site Infrastructure, External Works, Grounds, Transport, and Waste Services.
  3. Plan and control change initiatives.
  4. Guarantee suitable coverage for a robust out-of-hours call-out system across all contract service lines.
  5. Evaluate and confirm that reactive repairs to the site's M&E systems, fabric, and site infrastructure are completed correctly and align with contract requirements.
  6. Provide technical support to team supervisors, prioritizing and delegating reactive and Planned Preventative Maintenance tasks to the delivery team, ensuring optimal service delivery levels.
  7. Collaborate with the Account Manager to determine labor levels and holiday/absence cover.
  8. Procure and appoint sub-contractors.
  9. Manage Specialist Service Contractors, including induction, signing off, and actioning minor works listed on service report sheets.
  10. Monitor staff performance, ensuring service delivery meets and exceeds client expectations.
  11. Oversee financial management and planning, reviewing budgets, and managing costs, including internal and external invoicing.
  12. Support the Account Manager in producing Contract Review Packs according to the Business Unit timetable.
  13. Audit Quality documentation to ensure compliance with company standards.
  14. Cultivate a culture of understanding and adherence to company standard policies, including grievance/disciplinary processes as needed.
Requirements:
  1. A valid driver's license is mandatory.
  2. The ability to formulate, assess, and validate risk assessments and method statements is essential.

Randstad Staffing values diversity and promotes equality.



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