Dispute Resolution Expert

2 days ago


Brighton, Brighton and Hove, United Kingdom Allianz Popular SL. Full time
About the Role

We are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Popular SL. As a key member of our team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.

Responsibilities
  • Resolve customer complaints in line with RG271, the General Insurance Code of Practice, AFCA's Rules, and the Insurance Contracts Act.
  • Engage with stakeholders across multiple areas of General Insurance, including Property, Motor, Commercial, and Farm.
  • Communicate with customers in a professional and empathetic manner to understand their concerns and provide updates as part of the complaints resolution process.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution.
About You
  • You have extensive experience in external dispute resolution within the General Insurance industry.
  • You have at least 12 months experience working with AFCA in General Insurance complaints.
  • You possess in-depth knowledge of the General Insurance industry in Property and/or Motor.
  • You have proven resilience in having difficult conversations with stakeholders.
  • You have excellent time management skills to meet deadlines and comply with Allianz's regulatory requirements.


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