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Private Client Support Services Specialist

2 months ago


London, Greater London, United Kingdom Oeno Group Full time

We are seeking a skilled Private Client Support Services Specialist to join our team at Oeno Group. In this role, you will be responsible for delivering exceptional client service and support to our customers.

To succeed as a Private Client Support Services Specialist, you should possess excellent communication and problem-solving skills, as well as the ability to work well under pressure. You will be required to respond to customer inquiries, resolve issues, and provide timely updates on portfolio status.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional client service and support to ensure customer satisfaction.
  • Collaborate with internal teams to resolve complex issues and improve customer experience.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery.
  • Develop and maintain strong relationships with customers to build trust and loyalty.

Requirements:

  • Minimum of two years' experience in a client-facing role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work well under pressure and meet deadlines in a fast-paced environment.
  • European languages an advantage, but not required.

What We Offer:

  • A competitive salary range of 25K to 28K based on experience.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance and retirement savings plan.