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Facilities Management Expert Wanted

1 month ago

Livingston, West Lothian, United Kingdom Office Angels Full time
Job Title: Facilities Management Expert Wanted

Leading facilities management company Office Angels is seeking a skilled professional to provide a wide range of FM services across the UK and Europe. As a key member of our team, you will be responsible for managing high-priority jobs and escalations within SLA timeframes. Your excellent communication skills will enable you to resolve customer concerns and update them throughout the process. You will also liaise with contractors, client representatives, and the team to ensure effective issue handling. A competitive salary up to £30k per annum reflects your senior-level experience in facilities or commercial FM helpdesk role.

Responsibilities:
  • Manage high-priority jobs and escalations within SLA timeframes.
  • Resolve customer concerns and update them throughout the process.
  • Liaise with contractors, client representatives, and the team to ensure effective issue handling.
  • Escalate issues where suppliers and engineers fail to respond within contract timescales.

Requirements:
  • Senior-level experience in facilities or commercial FM helpdesk role.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office.

Benefits:
  • Competitive salary up to £30k per annum.
  • Free on-site parking.
  • 5% Employer pension contribution.
  • Stunning office environment.