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ServiceNow Developer

2 months ago

London, Greater London, United Kingdom Clarksons Full time
ServiceNow Developer Opportunity at Clarksons

Clarksons, a leading maritime services company, is seeking a skilled ServiceNow Developer to join our team in London. As a ServiceNow Developer, you will play a critical role in driving our digital transformation journey, leveraging the ServiceNow platform to deliver exceptional IT support and services.

Key Responsibilities:

  • Manage the continual service improvement backlog, ensuring timely delivery of prioritized tasks.
  • Configure and customize the ServiceNow system, including workflows, UI, client scripts, business rules, and asset discovery.
  • Create and deliver technical roadmaps with the Product Owner, driving innovation and improvement.
  • Ensure seamless integration with existing tooling, such as SNOW, Finesse, and SAP Success Factors.
  • Develop and maintain the Clarksons CMDB, utilizing ServiceNow discovery and ACC-V.
  • Provide technical and service report writing, and dashboard creation for team leads.
  • Perform integrations and process automation using ServiceNow capabilities.

Requirements:

  • 5+ years of development experience within ServiceNow.
  • Customer-oriented, with a passion for delivering excellent service and continuous improvement.
  • Excellent communication skills, with the ability to provide technical support over the telephone, chat, or face-to-face.
  • Strong problem-solving skills, with a solution-focused approach.
  • Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
  • Experience with automating users in the Onboarding/Offboarding within Active Directory & SAP SuccessFactors.
  • Conversational integrations, such as WhatsApp.
  • ServiceNow implementation and development experience in ITSM modules.
  • Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
  • Strong Asset Management experience to drive governance, audit, and expenditure forecasts.
  • Designing and developing custom applications from start to finish.
  • Expertise with the Common Service Data Model.

Preferred Qualifications:

  • ServiceNow Administrator Certified.
  • Certified Implementation Specialist in at least 3 product suites.
  • Delivered 3+ Projects on the ServiceNow platform.
  • Experience as a technical resource working on the development of ServiceNow solutions.
  • Good working knowledge of ITIL/ITSM Frameworks.
  • ITSM, CSM, ITOM, SPM, and Integration Hub Experience.
  • Strong ServiceNow experience in administrating, designing, developing, and delivering ITSM.
  • Experience with REST API, SOAP & JSON.
  • Scripting knowledge in JavaScript, HTML, Angular.JS, CSS, and Bootstrap.
  • Integrations with third parties, such as AzureDevOps, Intercom, AlertMedia, MS Teams, and Intune.
  • Experience with web technologies, including XML, HTML, and Web Services.
  • Experience in implementing ServiceNow Self-Service Portals.
  • Strong knowledge of utilizing Flow Designer and Integration Hub to execute spokes and PowerShell scripts over the MID Server to drive automation.
  • Ability to understand business requirements and convert them into solution designs.
  • Understanding and experience of implementing ServiceNow best practices.

About Clarksons:

Clarksons is a leading maritime services company, offering a complete ecosystem of services, including broking, finance, port services, and research. We are committed to excellence and partner with clients across every sector to meet the demands of the rapidly evolving maritime, offshore, trade, and energy markets.

What We Offer:

Clarksons offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive compensation package, including a salary, benefits, and a bonus structure.

How to Apply:

If you are a motivated and experienced ServiceNow Developer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you