Sports Retail Manager
3 days ago
Sports betting, gaming and interactive entertainment is changing. Entain Group is leading this change.
">Job DescriptionWe are seeking a skilled Retail Customer Service Manager to join our team. As a key holder, you will be responsible for delivering top customer service and driving standards in our betting shops.
Reporting to the Shop Manager, you will be part of a dynamic team serving customers and building strong relationships to encourage repeat custom.
- Product Demonstration: Help demonstrate our products and betting terminals to customers.
- Customer Service: Handle customer complaints or concerns with empathy and problem-solving skills.
- Maintaining Shop Standards: Ensure high shop standards are maintained at all times.
- Opening and Closing: Open or close the shop as needed.
Our shops can be open from Monday to Sunday 8am - 10pm depending on location. This includes weekends and bank holidays.
Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.
We believe in providing a healthy work-life balance and commit to giving you your rota at least four weeks in advance.
Key Requirements- Strong communication and interpersonal skills.
- Able to work alone or as part of a team.
At Entain Group, we offer a competitive salary and great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
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