IT Operations Coordinator

4 weeks ago


AshtonunderLyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled and experienced IT Operations Coordinator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. The successful candidate will be responsible for the delivery of the Tier 1 and Tier 2 service, ensuring that a high-quality technical service desk function is provided to all Trust Services.

Main Duties and Responsibilities
  • Establish and review Standard Operating Procedures (SOPs) for all relevant tasks relating to the Tier 1 and 2 functions.
  • Lead ICT during high-severity incidents, serving as communications lead for ICT-related incidents.
  • Take responsibility for relevant ICT incidents, service requests, and problems, through escalation to resolution.
  • Manage the overall Tier 1 and Tier 2 functions and their associated activities.
  • Identify and allocate resources to deliver service needs, in conjunction with the ICT Services & Operations Manager.
About Us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Our Values and Behaviours
  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits

We offer a range of benefits, including flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and support with stress, bereavement, relationships, finance, and much more.



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