Head of Outsourcing Solutions

7 days ago

London, Greater London, United Kingdom Infosys Full time

We are seeking a highly experienced Head of Outsourcing Solutions to join our team at Infosys. As a key member of our leadership team, you will be responsible for managing all aspects of the start-up of large engagements, with a primary focus on outsourcing using a global delivery model.

About the Role

In this role, you will engage with the account team during the pursuit process to deliver the end-to-end transition solution for the client. You will take control and lead the due diligence exercise to reduce risk and uncertainty within Infosys' offering to the client.

Your responsibilities will include:

  • Be the single point of accountability for transition activities
  • Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
  • Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
  • Conduct workshops to help prospects define requirements and build a business case for outsourcing
  • Provide leadership to cross-functional and cross-cultural engagement team members
  • Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning
  • Lead the creation and execution of due diligence plans for new engagements
  • Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
  • Ensure the engagement team meets service level commitments upon completion of transition
  • Provide effective turnover to the engagement manager prior to the end of transition

Competencies

  • Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
  • Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
  • Ability to manage both engagements and projects
  • Deep understanding of IT outsourcing sourcing/delivery models
  • Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
  • Strong teamwork and interpersonal skills at all management levels

Our company offers a comprehensive benefits package, including health insurance, retirement planning, and paid time off. We also offer flexible working hours and a dynamic work environment that encourages continuous learning and growth. If you have the skills and expertise we're looking for, please submit your application today.

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