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Whitby Abbey Cluster Operations Manager

4 weeks ago


Whitby, North Yorkshire, United Kingdom English Heritage Full time
Job Title: Whitby Abbey Cluster Operations Manager

About the Role: We are seeking a highly motivated and experienced Cluster Manager to oversee the operations at Whitby Abbey, Scarborough Castle, Kirkham Priory, and Pickering Castle. As a key member of our team, you will be responsible for leading and supporting the management teams to ensure the smooth day-to-day running of these sites.

Key Responsibilities:
- Manage the visitor experience, ensuring high standards are met and exceeded while driving revenue through the achievement of financial targets.
- Lead, coach, and inspire your team to deliver excellent service.
- Oversee income generation, including retail and event operations.
- Ensure consistent and high standards across the visitor sites.
- Work collaboratively with internal and external stakeholders to promote the sites.

About You: To be considered for this role, you will need:
- Experience managing a visitor operation.
- Experience leading a dispersed team in the delivery of consistent standards, with the aim of generating profit.
- Excellent communication skills.

Working for English Heritage: We are a charity that is passionate about preserving England's rich cultural heritage. We are committed to making our heritage accessible to everyone, and we are looking for someone who shares our values and is passionate about delivering exceptional customer experiences.

What We Offer: As a Cluster Manager with English Heritage, you will have the opportunity to work on a variety of exciting projects, develop your skills and knowledge, and be part of a dynamic and supportive team.

How to Apply: If you are a motivated and experienced professional who is passionate about heritage and customer service, please apply for this role using the link below.

English Heritage is an equal opportunities employer and welcomes applications from all qualified candidates.

We are committed to diversity and inclusion and are proud to be a Disability Confident Employer.

Please note that this vacancy is being advertised by Webrecruit.

The services advertised by Webrecruit are those of an Employment Agency.