Mortgage Solutions Expert

2 weeks ago


Hamilton, South Lanarkshire, United Kingdom Barclays Bank PLC Full time
About the Opportunity

This is an exciting opportunity to join Barclays Bank PLC as a Mortgage Solutions Expert, where you will have the chance to work with a talented team to deliver exceptional customer service and drive business growth.

Job Summary

In this role, you will be responsible for providing expert advice and support to customers, resolving complex issues and improving overall customer satisfaction. You will also play a key role in developing and implementing customer care procedures and controls to mitigate risks and maintain efficient operations.

Key Responsibilities
  • Resolution of specific customer inquiries and issues related to the bank's products and services
  • Development and execution of reports and presentations on customer care performance
  • Identification of areas for improvement to provide recommendations for change in customer care processes and procedures
Requirements

To succeed in this role, you must have strong analytical and problem-solving skills, with the ability to work independently and as part of a team. You will also need to be able to communicate effectively with customers and colleagues at all levels.



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