Technical Support Engineer, Network Solutions

1 week ago


London, Greater London, United Kingdom Palo Alto Networks Full time
Technical Support Role

We are looking for a skilled Technical Support Engineer to join our network solutions team. As part of this role, you will provide technical support to our customers, answer incoming support inquiries, and manage escalations within defined service level agreements.

Job Responsibilities

Your responsibilities will include:

  • Provide Expertise: Respond to user-reported issues in adherence to established Service Level Agreements
  • Solve Complex Problems: Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  • Collaborate with Teams: Work with our technical account managers to personalize our customer's experience

Qualifications

  • Experience: 4+ years of experience as a Support Engineer
  • Skills: Previous experience with Endpoint Security software, SIEM experience, EDR tools, strong communication and customer service skills, and basic networking knowledge

Benefits

The estimated salary for this position is between $120,000 - $160,000 per year, depending on qualifications, experience, and work location.

About Our Team

Our technical support team is critical to our success and mission. We are committed to providing reasonable accommodations for all qualified individuals with a disability.



  • London, Greater London, United Kingdom Dynamic Search Solutions Full time £65,000 - £75,000

    **Job Title:** Senior Network Engineer**Location:** Hybrid working, 2 days client site or office dependant on workload.We are seeking an experienced Senior Network Engineer to join our team at Dynamic Search Solutions. As a key member of our engineering team, you will lead the design, implementation, and delivery of advanced enterprise networking solutions...


  • London, Greater London, United Kingdom Dynamic Search Solutions Full time

    Job OverviewDynamic Search Solutions is seeking a highly skilled Senior Network Engineer to join their London-based team on a 6-month contract. The successful candidate will work in a hybrid environment, with only 2 days a week in the office, and will be responsible for designing solutions for clients in the financial sector.The ideal candidate will have...


  • London, Greater London, United Kingdom The Sales Recruitment Network Full time

    Job SummaryThis exciting opportunity is for a Technical Support Engineer to join our team in providing 2nd/3rd line support and systems administration services to our clients. The successful candidate will have strong technical expertise in Windows and Linux environments, with experience in deployment tools and air-gapped networks.Key...


  • London, Greater London, United Kingdom Dynamic Search Solutions Full time

    Dynamic Search Solutions is seeking a highly skilled Senior Network Solutions Architect to join their team in London. As a Senior Network Solutions Architect, you will be responsible for designing and implementing software-defined networks for clients in the financial sector. With a focus on hybrid cloud environments, you will lead the implementation and...


  • London, Greater London, United Kingdom Understanding Recruitment Careers Full time

    About the Company:">Understanding Recruitment Careers is seeking a skilled Network Engineer to deliver and support advanced networking solutions for our clients.">Salary Information:">The estimated salary for this role is £512 per day based on the contract rate of £450 - £550 per day.">Job Overview:">This is a contract role where you will be responsible...


  • London, Greater London, United Kingdom Anglo Technical Recruitment Ltd Full time

    Job Description: Anglo Technical Recruitment Ltd is recruiting for an experienced infrastructure manager to join its team in London. The successful candidate will have experience in managing design development for clean water, wastewater, and biosolids treatment solutions, pipelines, trunk mains, sewers, pumping stations, and networksAbout the Role:The...


  • London, Greater London, United Kingdom Dynamic Search Solutions Full time £55,000 - £75,000

    Job Title: Technical Solutions ManagerEstimated Salary: £60,000 - £80,000 per annum (dependent on experience)Location: Hybrid working with 2-3 days in our London officeAbout the Role:We are seeking an experienced Technical Solutions Manager to lead the design and implementation of complex enterprise network solutions. The successful candidate will have a...


  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    As a Network Infrastructure Engineer at Vertex IT Solutions Ltd, you will be part of a talented team responsible for delivering cutting-edge IT services to our clients.About the PositionThis challenging role requires a highly skilled IT engineer with extensive experience in network infrastructure support, including troubleshooting and administration.Main...


  • London, Greater London, United Kingdom Wiz Full time

    About Us">Wiz is a trailblazing startup reinventing cloud security and driving businesses to excel in the cloud. Our exceptional culture values world-class talent and has earned us a reputation as one of the fastest-growing companies globally.Job Summary">We're looking for an accomplished Technical Support Solutions Engineer to join our dynamic team. You'll...


  • London, Greater London, United Kingdom Amazon Full time

    About the OpportunityWe are looking for an Advanced Networking Solutions Engineer to join our team in Amazon Web Services (AWS) EMEA SARL (UK Branch). As a key member of our network development team, you will be responsible for designing, building, and operating the network infrastructure that powers our cloud computing services.You will work closely with...


  • London, Greater London, United Kingdom Palo Alto Networks Full time

    Cybersecurity Solutions EngineerWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. At Palo Alto Networks, everything starts and ends with our mission: being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We're...


  • London, Greater London, United Kingdom ZipRecruiter Full time

    Job SummaryWe're looking for an experienced Network Engineer Sr to join our team. The ideal candidate will have a strong background in computer science and excellent problem-solving skills. This role involves designing, implementing, and troubleshooting network security solutions using advanced engineering techniques.Responsibilities* Design and implement...


  • London, Greater London, United Kingdom Understanding Solutions Full time

    Job Overview:We are seeking a skilled Senior Network Solutions Architect to join our team at Understanding Solutions. As a key member of our technical team, you will play a pivotal role in designing and delivering advanced networking solutions for our clients.About the Role:The successful candidate will have extensive experience in network architecture and...


  • London, Greater London, United Kingdom Klickstarters Full time £25,000 - £30,000

    **Technical Solutions Engineer Opportunity**We are seeking an experienced Technical Solutions Engineer to join our team at Klickstarters. As a key member of our support team, you will be responsible for providing technical assistance to clients, resolving issues, and explaining products and services.**Key Responsibilities**Offer technical support and resolve...


  • London, Greater London, United Kingdom Claroty Full time

    We are looking for an IT Network Professional to join our Professional Services team as a Technical Support specialist. In this role, you will work with customers to plan, design, deploy, and configure Claroty's solution to meet their objectives and requirements. You will be responsible for identifying areas of improvement in products and services based on...


  • London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time

    Hiring a Senior Network and Server Engineer at Hamilton Barnes Associates Limited means joining a dynamic team that values technical expertise and collaboration. The successful candidate will design and implement reliable network solutions using Cisco technologies, collaborate closely with both technical and sales teams, and provide pre-sales support and...


  • London, Greater London, United Kingdom Quant Capital Full time

    Job Title: Network and Infrastructure Technical SupportAbout Quant CapitalQuant Capital is a leading provider of Execution Management Systems and Algo Execution solutions to the financial industry. We're committed to delivering exceptional results and exceeding our clients' expectations.Job Description: We're seeking a skilled Systems Engineer with a strong...


  • London, Greater London, United Kingdom Awake Security Full time

    Pursue a career as a Technical Sales Engineer with Arista Networks, where you will work with our experienced UKI Systems Engineering team to design and position compelling solutions for clients. We are seeking a skilled professional with expertise in network solutions and experience delivering training and product focus to partners.Responsibilities include...


  • London, Greater London, United Kingdom Dynamic Search Solutions Full time

    About the RoleWe are looking for a highly skilled Network Engineer to join our team in London. The ideal candidate will have a strong background in Network Engineering and experience working within a hybrid and flexible environment.The successful candidate will be responsible for providing expert-level technical support and troubleshooting for complex...

  • Network Engineer

    2 weeks ago


    London, Greater London, United Kingdom QBE Insurance Group Full time

    Job OverviewWe are seeking a highly skilled Senior Network Infrastructure Engineer to join our team in London. As a key member of our infrastructure team, you will be responsible for designing, building, and maintaining solutions that meet QBE's technology needs.The ideal candidate will have a strong background in IT infrastructure, including compute,...