Technical Support Solutions Engineer

4 weeks ago


London, Greater London, United Kingdom Wiz Full time

About Us

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Wiz is a trailblazing startup reinventing cloud security and driving businesses to excel in the cloud. Our exceptional culture values world-class talent and has earned us a reputation as one of the fastest-growing companies globally.

Job Summary

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We're looking for an accomplished Technical Support Solutions Engineer to join our dynamic team. You'll be responsible for delivering outstanding technical support, troubleshooting complex issues, and designing innovative solutions using coding and scripting.

Key Responsibilities

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  • Provide top-notch technical customer support within Wiz's product ecosystem.
  • Create, manage, and coordinate incident requests with our product or engineering teams.
  • Design and implement automation solutions to scale our support offering.
  • Act as a customer advocate for timely issue resolution, understanding the environment/network impact on business operations.

Qualifications

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  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
  • 5+ years of hands-on experience in customer support, technical support, system administration, or related customer-facing roles.
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP).
  • Proficiency in command-line tools and Linux operating system environments.
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.
  • Excellent organizational and project management skills.

Salary Range

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$130,000 - $190,000 per annum, dependent on location and experience.



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