Service Advisor

1 week ago


Guildford, Surrey, United Kingdom Steven Eagell Limited Full time
Key Responsibilities:
As a Service Advisor at Steven Eagell Limited, your primary focus will be on ensuring the highest level of customer satisfaction and care. This involves talking and listening to customers to build rapport and understand their requirements. You will use this understanding to guide customers towards the product or service that best meets their needs. Providing accurate estimates for servicing and repairs, scheduling work to meet customer requirements, and encouraging the sale of genuine parts and accessories are also essential aspects of this role. By working closely with colleagues and other teams, you will provide a seamless service to customers, identify opportunities for sales by other teams, and ensure each service or repair is followed up with a personal call.

Requirements and Qualifications:
To succeed in this position, you will need to possess strong communication skills, the ability to explain complex matters effectively, and take initiative and ownership of issues. Previous experience in customer service, preferably in an automotive setting, is highly desirable. You must be able to multitask, switch between tasks, and work in a high-pressure environment. A willingness to learn and keep up-to-date with product and technical information is essential. We are looking for a team player who can offer help and support to others and thrive in a dynamic environment.

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