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Lead User Researcher
2 months ago
About the Role
We are seeking a highly skilled and experienced Lead User Researcher to join our Leadership Team in Retirement Services at the Department of Work & Pensions. As a key member of our team, you will be responsible for overseeing user research activities and ensuring that our digital services meet the needs of our users.
Key Responsibilities
- Oversee user research activities within Retirement Services, ensuring best practices are defined and followed.
- Deliver high-quality research that informs design decisions and influences research strategy at both the organisational and program levels.
- Promote diverse user research methods to address user needs and mentor and support other User Researchers.
- Advocate for user-centered design and champion its value within the department.
- Collaborate with key stakeholders to shape service vision, share insights, and educate on the power of user research.
Requirements
- Extensive experience as a User Researcher or equivalent experience in other fields of research.
- Extensive understanding of research ethics, safeguarding, and data management.
- Experience building and leading a research team and expert understanding of different research methods.
- Strong analytical ability to identify patterns and connections in research outcomes.
- Expertise in designing, facilitating, and analysing a wide range of research using various methods to build a rich picture of users.
- Expertise in user-centered design practices and embedding them into an agile workflow.
- Experience of advocating for inclusive practices and conducting research that includes all kinds of users.
- Experience in building skills and capability successfully in large, complex public or private sector organisations.
What We Offer
- Competitive salary of up to £77,740 per annum.
- Brilliant civil service pension with employer contributions of over 28.97%, worth up to £22,521 per year.
- Generous leave package starting at 26 days, rising to 31 over time.
- Flexible working, flexi hours, and flexi days.
- Family-friendly policies.
- Time off for volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out, and more.
- Interest-free loans to buy a bike or a season ticket.
- Working in an award-winning environment and culture.
- Professional development, coaching, mentoring, and career progression opportunities.
