Customer Service Team Member
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?
We have an exciting opportunity for a Support Specialist to join our Client Relations team at Opus Business Systems Ltd/T.A Telecom. As a key member of our Service Delivery Team, you will play a crucial role in ensuring our customers receive the highest level of service and support.
**Job Summary:**
The ideal candidate will be responsible for providing first-line responses to customer inquiries via telephone, email, web, and portal. You will also be accountable for:
- Maintaining Customer Satisfaction
- Maintaining allocated workloads and meeting performance targets
**About Us:**
Opus Business Systems Ltd/T.A Telecom is one of the UK's largest independent Managed Service Providers, recognised as World Class in the Best Companies to Work for Awards. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
**What You'll Need to Succeed:**
To be successful in this role, you will require excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. You should be able to work effectively in a team environment, prioritise tasks, and manage your time efficiently.
**Salary:** £25,000 - £30,000 per annum (dependent on experience)
**Benefits:**
- Ongoing training and development opportunities
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance and pension scheme
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