Technical Support Specialist

4 weeks ago


Leeds, United Kingdom Net-Worx Limited Full time

Technical Support Specialist

Competitive Salary + Bonus + Benefits

Remote, UK

Permanent Full-Time

We are seeking a skilled Technical Support Specialist to join our dynamic team at Net-Worx Limited. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving complex technical issues, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve complex technical issues and escalate to senior team members when necessary
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base

Requirements:

  • 3+ years of experience in technical support or a related field
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • Flexible remote work arrangement


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