Infrastructure Support Specialist
4 weeks ago
As a key member of our on-site team in the Gloucester area, you will provide critical operational support to ensure a stable and reliable environment. Your expertise will be instrumental in resolving incidents, implementing changes, and maintaining our infrastructure.
Key Responsibilities:- Provide operational support, including incident resolution, change implementation, and maintenance activities
- Implement approved technical requests from end customers
- Develop and implement improvements to operational and reference platform environments
- Implement automation to improve productivity and reduce human error
- Produce clear and concise documentation
- Support the Tech Lead with active management of environments and escalate any risks
- Proactive monitoring to stay ahead of potential issues
- Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders
- Embrace and adapt ITIL4 practices for agile platform operation delivery and operations environment
- Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
- Execute agreed changes to service provision, configuration items, and documentation
- Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence
- Experience in VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios
- Awareness of Networking Technologies and Cyber Security principles
- Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
- Familiarity with the ITIL framework and experience working closely with DevOps product teams, particularly in public sector and National Security landscape
- Familiarity with software development practices and tools used by software developers
Roke is a leading technology and engineering company with a 60-year heritage. We offer specialist knowledge in sensors, communications, cyber, and AI and ML. Our team is committed to a policy of Equal Opportunity, Diversity, and Inclusion, enabled by our employee-led resource groups and Mental Health First Aid Champions.
This role involves spending 5 days per week on-site with a customer in the Gloucester area, with occasional trips to the local Gloucester office. We offer a competitive package, including an annual bonus, private medical insurance, holiday, and Chemring Share Save.
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