Infrastructure Support Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Roke Full time

As a key member of our on-site team in the Gloucester area, you will provide critical operational support to ensure a stable and reliable environment. Your expertise will be instrumental in resolving incidents, implementing changes, and maintaining our infrastructure.

Key Responsibilities:
  • Provide operational support, including incident resolution, change implementation, and maintenance activities
  • Implement approved technical requests from end customers
  • Develop and implement improvements to operational and reference platform environments
  • Implement automation to improve productivity and reduce human error
  • Produce clear and concise documentation
  • Support the Tech Lead with active management of environments and escalate any risks
  • Proactive monitoring to stay ahead of potential issues
  • Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders
  • Embrace and adapt ITIL4 practices for agile platform operation delivery and operations environment
  • Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
  • Execute agreed changes to service provision, configuration items, and documentation
Requirements:
  • Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence
  • Experience in VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios
  • Awareness of Networking Technologies and Cyber Security principles
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
  • Familiarity with the ITIL framework and experience working closely with DevOps product teams, particularly in public sector and National Security landscape
  • Familiarity with software development practices and tools used by software developers

Roke is a leading technology and engineering company with a 60-year heritage. We offer specialist knowledge in sensors, communications, cyber, and AI and ML. Our team is committed to a policy of Equal Opportunity, Diversity, and Inclusion, enabled by our employee-led resource groups and Mental Health First Aid Champions.

This role involves spending 5 days per week on-site with a customer in the Gloucester area, with occasional trips to the local Gloucester office. We offer a competitive package, including an annual bonus, private medical insurance, holiday, and Chemring Share Save.



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