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IT Support Specialist

4 weeks ago

London, Greater London, United Kingdom Crew Clothing Head Office Full time
IT Support Assistant

Crew Clothing Head Office is seeking a skilled IT Support Assistant to join our team. As an IT Support Assistant, you will be responsible for providing top-notch technical support to our employees, ensuring that our IT systems run smoothly and efficiently.

Key Responsibilities:
  • Provide expert technical support for hardware, software, and application issues in Windows/Mac environments
  • Manage and resolve first- and second-line IT support incidents, collaborating with third-party partners as needed
  • Oversee the management and support of all mobile devices, including Point of Sale Android tablets and iOS phones
  • Manage support processes, including starter/leaver and access requests
  • Collaborate with third-party partners to ensure externally managed incidents are resolved within agreed service level agreements
  • Administer Active Directory and Microsoft 365 environments
  • Manage and update documentation, ensuring information is current and shared with support partners as needed
Requirements:
  • Desire to learn and a genuine passion for all things IT
  • Strong analytical and problem-solving skills
  • Service-focused with a desire to deliver outstanding standards of support
  • Experience working in a Windows-based support role
  • Understanding of Active Directory, Exchange, and Microsoft 365 products (including SharePoint, OneDrive, and Teams)
  • Excellent listening skills
  • Takes ownership of issues and keeps all parties updated with regular progress reports
  • Ability to work in an environment with changing priorities
  • Action-oriented
  • Highest level of integrity, honesty, and trust
  • Drive for results
What We Offer:
  • Staff discount
  • Uniform allowance
  • Pension scheme
  • Refer a Friend scheme
  • Training and career development
  • Supportive and rewarding culture