Retail Lead

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Origins Full time
Counter Lead Role

The Counter Lead is a key position within the Origin Brand, responsible for driving sales turnover and market share through exceptional consumer focus.

Key responsibilities include:

  • Reflecting a credible and professional brand image to all internal and external consumers
  • Maximising sales through selling, providing excellent service and retail standards
  • Contributing to efficiencies through adhering to store/brand/company procedures and guidelines
  • Understanding daily/weekly targets and ensuring personal awareness of all additional sales avenues
  • Keeping up to date with competitor activities and missed opportunities
  • Effectively leveraging social media to drive the business, protect and enhance the brand image
  • Delivering the brand strategy, ensuring the delivery of an effective local plan
  • Planning and implementing local marketing & events initiatives, aligned to retailer activity
  • Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels
  • Being an ambassador for the brand, leading the way to ensure brand values are represented and brought to life
  • Ensuring all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion
  • Using digital tools to ensure knowledge is kept up to date
  • Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
  • Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Operations

The Counter Lead is responsible for ensuring the delivery of excellent standards at all times, including:

  • Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
  • Ensuring deliveries, stock movements and associated administration are completed within agreed company timeframes
  • Ensuring that all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
  • Ensuring all information requests are fulfilled accurately, within deadlines set
  • Minimising stock loss by ensuring all company security policies and procedures are implemented correctly and followed
  • Creating and maintaining a safe working environment for consumers ensuring that company and retailer policies and procedures are adhered to
  • Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

The Counter Lead is responsible for managing daily replenishment, maximising sales performance by utilising all commercial reports, and planning and delivering the visual merchandising layout.

Additionally, the Counter Lead is responsible for identifying stock package issues, taking corrective action, and informing the Area Manager when out of direct control.

They are also responsible for effectively managing all promotions and discounts, ensuring they are actioned in line with company guidelines, and identifying trends and making suggestions to enhance product performance.

Qualifications

The ideal candidate will have experience in a fast-paced retail and/or consumer facing environment, be able to drive self-development, and possess commercial understanding and awareness of the industry.

They will also have effective communication, organisation and prioritisation skills, and be able to work in a team environment.

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