Keyholder, Service Delivery Specialist

2 weeks ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly skilled and dedicated Keyholder, Service Delivery Specialist to join our team at NEC Software Solutions.

Job Description

The successful candidate will be responsible for providing exceptional customer service, processing applications, and managing data with attention to detail. They will also be required to work closely with applicants, system administrators, and internal colleagues to ensure seamless delivery of services.

Key Responsibilities:

  • Deliver outstanding customer service via online, telephone, and postal channels.
  • Process applications, queries, and payments accurately and efficiently.
  • Liaise with applicants to process information into the Northgate System.
  • Undertake eligibility checks with applicants, utilising computerised interfaces for confirmation.
  • Maintain up-to-date knowledge of legislation and criteria involved in eligibility services.
  • Comply with Processing Services Customer Charter when dealing with incoming and outbound calls.
  • Complete statistical information as instructed by the Service Manager.
  • Provide support regarding system access and usage to customers.
  • Work collaboratively with the team to achieve targets set by the Service Manager.

Requirements:

  • Experience of contact / processing centre working.
  • Excellent telephone manner.
  • Knowledge of service centre processes, policies, and procedures.
  • Excellent computer skills.
  • Strong communication and written skills.
  • Demonstrable track record of meeting operational targets.
Benefits

We offer a competitive salary of £28,000 - £30,000 per annum, depending on experience, plus a range of benefits, including:

  • Above-average pension scheme.
  • Private medical cover funded by NEC.
  • 25 days paid holiday.
  • Life assurance cover.
  • Flexible benefits package.
About Us

NEC Software Solutions is an equal opportunities employer, committed to ensuring an inclusive and accommodating experience for all candidates. We work with governments, hospitals, police forces, housing providers, local authorities, and more, helping them deliver public services effectively. Join us and contribute to making a world of difference.



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