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About GB001 Marsh Ltd
GB001 Marsh Ltd is a leading insurance broker and risk advisor, serving commercial and individual clients with data-driven risk solutions and advisory services. With over 45,000 colleagues advising clients in over 130 countries, Marsh serves clients with a global presence.
Job Summary
We are seeking a Client Advisor to join our team in Cardiff. As a Client Advisor, you will be responsible for servicing a book of clients, processing new quotes, mid-term adjustments, invoicing, and aspects of finance work. You will also handle additional queries presented via the telephone.
Key Responsibilities
- Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards.
- Ensure timely completion of all set tasks ensuring client satisfaction at all times.
- Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks.
- Develop meaningful working relationships with our insurer and business partners through regular contact and liaison to better serve our clients.
- Through training, coaching, and mentoring, have a thorough understanding of all schemes that we offer our clients and keep abreast of new technical and product developments.
Requirements
- Previous experience within a client/customer-facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage, etc.
- Strong literacy, numeracy, administration, and communication skills that can be demonstrated via qualifications/grades gained during education.
- Ability to remain calm under pressure and be able to work flexibly when required.
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- Have experience utilising the Microsoft Office suite and similar products.
What We Offer
- We offer a competitive benefits package, including 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits.
- We provide a hybrid working model that nurtures a collaborative working environment in the office 3 days per week, allowing 2 days per week to be spent working on a remote basis once fully trained.
- We offer generous family leave, including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave, plus shared parental leave options.
About Us
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [insert contact information].
