Patient Support Specialist
4 weeks ago
Careers that Change Lives
At Medtronic, we believe in cultivating a diverse workforce that reflects our patients and partners. We are actively looking for talented individuals to join our team in a hybrid working environment.
A Day in the Life
You will provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services. This will include direct-to-patient support as well as support for Medtronic personnel and healthcare professionals.
Your Responsibilities
- Resolve technical queries using troubleshooting tools and ensure all details are recorded within our CRM database.
- Exceed customer expectations when handling and resolving inquiries while striving for first contact resolution.
- Responsibilities may include therapy and product knowledge, call management, troubleshooting, quality management, and other duties may be assigned.
What We're Looking For
- Great communication skills (verbal and written) in English.
- Ability to remain calm and demonstrate resilience during pressurised situations.
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system.
- Ability to effectively multi-task and navigate between programs to access customer data and input text while providing real-time care instructions.
Salary and Benefits
We offer a competitive salary of $60,000 per year, flexible working environment, annual incentive plan, pension scheme, group discount on healthcare insurance, training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab, employee assistance program, and Recognize (our global recognition program).
Our Commitment
We are committed to inclusion, diversity, and equity, which means zero barriers to opportunity within Medtronic. We strive to create a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
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