Housing Officer

4 weeks ago

London, Greater London, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and customer-focused Housing Officer to join our team at Riverside. As a key member of our neighbourhood management team, you will be responsible for delivering high-quality customer service and ensuring the economic viability, social sustainability, and self-sufficiency of our tenancies.

Key Responsibilities
  • Pro-actively manage, maintain, and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures.
  • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start.
  • Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently.
  • As an 'Account Manager' for the customer and property, be responsible for identifying issues which can be resolved with early intervention, liaising with internal & external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.
  • Accountable for 'patch profitability', minimising void rent loss, identifying cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings, and managing tenancy sign-ups and new tenancy visits.
  • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.
  • Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.
Requirements
  • Proven track record of delivering a high-quality customer service function, preferably in the housing sector.
  • Effective stakeholder management, both internally and external to the organisation.
  • Customer-focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • Proven track record of successfully solving difficult problems.
  • Proven track record of demonstrating initiative to proven activities.
  • Ability to remain calm in a pressurised environment.
  • Proficient use of a range of IT packages, including Microsoft Office.
  • Excellent team player who can work flexibly to meet business requirements.
  • A full driving licence and access to your own car.
What We Offer
  • Competitive pay and generous pension.
  • 28 days' holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
About Riverside

We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

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