Senior Events Director
1 month ago
We are seeking an experienced Senior Events Co-ordinator to join our Sales and Marketing team at LQ Resorts. Reporting to the Group Sales & Marketing Manager, this role will be responsible for the day-to-day co-ordination of events across the resort, including weddings, conferences, and corporate events.
About The Job
Job Summary:
The ideal candidate will have strong events co-ordination experience and be able to hit the ground running in what is set to be a busy year for weddings. They will be responsible for ensuring that all enquires and correspondence for the events team are dealt with efficiently and on the day of the enquiry. Excellent customer service skills are essential as they will be working closely with clients to deliver exceptional experiences.
Main Responsibilities:
- To demonstrate and manage exceptional standards of customer care – both face to face and remotely, nurturing long term relationships.
- To ensure that all diaries and systems are kept up to date at all times.
- To ensure all events are prepaid in advance.
- To manage and deliver quarterly open evenings and 6 monthly Bridal Fayres.
- To monitor all feedback from clients, including follow up procedure and communicate with team.
- To manage and monitor maintenance/health and safety reporting systems.
- To support Senior managers where necessary with reporting and forecasts.
- To maintain quality information in all databases.
- To carry out proactive sales activity for events.
- To support daily/weekly social media campaigns by offering input and reactive suggestions to improve the business.
Key Skills and Qualifications:
We are looking for someone with excellent selling and customer service skills, who can use their own initiative and problem solve. They should be able to work well under pressure during busy periods and have high standards of presentation, organisation, and attention to detail. The ideal candidate will also be proficient in Microsoft Office suite and have experience dealing with customer complaints.
Benefits:
LQ Resorts offers a range of benefits, including discounts across the resort, free onsite parking, progression and career development opportunities, pension scheme, free staff meals, free gym membership, access to wellness programmes, and share of Resort's service charges on monthly basis.
Salary: £40,000 - £50,000 per annum depending on experience.
This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional events and experiences for our guests. If you are a motivated and enthusiastic individual with a passion for hospitality, we would love to hear from you
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