Insurance Claims Resolution Expert

3 days ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time

About the Role

We are looking for a skilled and seasoned expert to handle Commercial Claims ensuring service standards are met and/or exceeded.

As a Claims Handler, you will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

Key responsibilities include:

  • Managing Commercial Claims to ensure service standards are met and/or exceeded
  • Keeping an efficient diary system for all claims, ensuring claims are chased as required
  • Providing claims information and reports to the broking department and clients as required
  • Acknowledging all new claims to both clients and insurers and keeping clients informed
  • Ensuring best outcome on each claim


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