Bar Team Leader
4 weeks ago
Job Summary
We are seeking a highly skilled Bar Supervisor to join our team at the Sheraton Grand Hotel & Spa in Edinburgh. As a Bar Supervisor, you will be responsible for leading the Bar team to achieve strategic departmental goals, ensuring exceptional guest satisfaction, and maintaining 5-star standards.
Key Responsibilities
- Provide exceptional guest service by discovering guest needs and acting on them promptly and effectively.
- Work efficiently to ensure guest expectations are exceeded and standards are consistently maintained.
- Develop and lead an empowered environment for Bar Servers by providing support, knowledge, advice, and leadership.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information.
- Implement and monitor internal SOPs and global Brand Standards to increase service efficiency.
- Allocate and monitor daily tasks to ensure all associates are utilized constructively.
- Provide effective on-job training and coaching of new staff to develop a highly skilled and motivated team.
- Take an active role in coaching, counseling, and disciplining associates when necessary.
- Be actively involved in planning promotions, working closely with the Bar Manager and the F&B Team.
Requirements
- Must possess basic computational ability.
- Knowledge of hotel policy and fire-safety procedures.
- 2 years' experience within Bar Service.
- Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
- Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
- Have the ability to monitor and maintain other bar servers to ensure the upkeep of 5-star standards.
- Excellent command of English language (verbal and written).
- Excellent organization skills, ability to work to deadlines, and a flexible approach to workload and hours.
Benefits
- A competitive salary plus free meals while on duty.
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
- Discounts off your supermarket shop, other shopping, and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa.
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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