Windows, Office Support Specialist
5 days ago
The IT Service Desk at System1 Group is seeking a skilled IT Service Desk Analyst to join our team. In this role, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and performing routine tasks to ensure seamless operations.
As an IT Service Desk Analyst, you will work closely with various stakeholders to identify and resolve technical issues promptly. Your expertise in Windows 11 installation, configuration, and administration, as well as experience with JIRA Service Management Tool or similar systems, will be valuable assets to the team. Additionally, you will contribute to maintaining accurate IT support documentation and provide reports on IT performance to senior members of the organization.
Key Responsibilities:
- Provide first-line support for hardware and application-related issues.
- Maintain accurate IT support documentation.
- Prepare reports on IT performance for senior members of the organization.
Requirements:
To excel in this role, you must have a strong understanding of ITIL principles and experience working in a fast-paced office environment. You should possess excellent communication skills, both written and verbal, and be able to work collaboratively with cross-functional teams. Familiarity with Microsoft Teams and M365 administration is desirable, as is knowledge of Azure Active Directory and Microsoft MDM (INTUNE).
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