Technical Support Engineer

15 hours ago


Reading, Reading, United Kingdom Persistent Systems Full time

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. We're also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector.

The successful candidate will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.

Key responsibilities include:

  • Performing information technology management activities including but not limited to: managing active directory, knowledge on ticketing system, installing new/rebuilding existing workstations and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Troubleshooting on normal software, installing and configuring systems such as supports customer infrastructure applications, developing and maintaining installation and configuration procedures, contributing to and maintaining system standards.
  • Researching and recommending innovative approaches for system administration tasks, identifying economies of scale, managing acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.

Estimated salary range is between £40,000-£60,000 per annum, depending on qualifications and experience. Benefits include private medical and dental care, life and accident insurance, pension plans, group personal accident and travel insurance, work from home allowance, reimbursement of expenses related to home office, and employee referral rewards.



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