Senior Manager
4 weeks ago
The Senior Manager for Accommodation & Guest Services will be responsible for ensuring the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness. This role will drive problem resolution through our Guest Services department, with a focus on improving the guest experience. The Senior Manager will own the business strategy, reviewing and taking actions to enhance the guest experience, and will be accountable for problem resolution through the Guest Services team.
Key Responsibilities- Hold accountability for all guest accommodation cleaning and all public area cleaning across the resort.
- Lead the Guest Services team, dealing with all guest services queries that are raised to the resort.
- Ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests' needs.
- Manage proactive query and complaint resolution where possible and escalate more complex guest queries.
- Be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place, working closely with the Resort Director & peers.
- Manage the complaint resolution budgets within their P&L.
- Work closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues.
- Plan and forecast units to ensure correct support / requirements of the team are met.
- Work closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements.
- Drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action.
- Manage the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments.
- Set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy.
- Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention.
- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle.
You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast-paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours.
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and delivering exceptional guest experiences. Key Responsibilities: * Develop and...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and delivering exceptional guest experiences. Key Responsibilities: * Develop and...
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Senior Manager
2 months ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
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Senior Manager
2 months ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and ensuring guest satisfaction. Key Responsibilities: * Develop and implement...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and ensuring guest satisfaction. Key Responsibilities: * Develop and implement...
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Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment...
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Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As part of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment venues,...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As part of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment venues,...
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Senior Manager
1 week ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeSenior Manager - FacilitiesAbout the RoleAs a key member of the Resorts leadership team, you will be responsible for managing internal teams and external service providers to deliver high-quality facilities management services.Covering all resort facilities, including entertainment venues, pools, restaurants, rides, and landscape areas, you will ensure...
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Senior Manager
1 week ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeSenior Manager - FacilitiesAbout the RoleAs a key member of the Resorts leadership team, you will be responsible for managing both internal teams and external service providers to deliver high-quality facilities management services. This will involve coordinating and controlling all aspects of facilities management, including entertainment venues, pools,...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our Resorts leadership team. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.The role will cover all facilities at the resort, including...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our Resorts leadership team. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.The role will cover all facilities at the resort, including...
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Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
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Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
