Account Manager
3 weeks ago
This is why we've worked tirelessly to ensure that our team is happy, thriving, supported, developed & respected.
- We are truly a Great Place To Work:
- Great Place to Work Certified 2023 & 2024
- Best Workplace for Women 2023 & 2024
- Best Workplaces for Well Being 2023 & 2024
- Best Workplaces in Consulting & Professional Services 2023 & 2024
- Best Workplaces for Development
Welcome to VoiceWorks
We are an award-winning Elite ServiceNow Partner with rapid growth at a rate of 45% YoY. We deliver best-in-class managed services for customers using the platform including National Highways, HS2, Avanti West Coast (rail), Southeastern (rail), Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).
Don't be misled - we may be 'best in class', scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:
- No one is above making the tea or watering the plants
- Do the right thing by the customer. If so, we'd love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space.
In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.
Customer Champion: Building Strong ConnectionsYou'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You'll also be on the lookout for growth opportunities—whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.
Key Requirements:- 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing)
- A track record of successfully managing and growing customer accounts
- Strong negotiation and contract management experience
As well as a brilliant salary, we offer a wide range of progressive benefits you'll love:
- £70,000 base salary £125,000 OTE+
- Vitality health insurance, GP & Bupa dental care
- Life Insurance
- £250 work from home set-up allowance
- 4% employee pension
- 25 days holiday (more with tenure)
- Progressive parental leave policies
- Comprehensive training and development
- The Ministry - The coolest offices in London (3 days in the office)
- Onsite-Gym
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